Terms of service

TERMS OF SERVICE

Last updated: 19 October 2026

These terms apply when you use sipbru.co.za and buy from us. By placing an order you agree to them. They work together with our Returns, Refunds and Cancellations Policy, Shipping Policy and Privacy Policy. Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008 ("CPA") or the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").

1. WHO WE ARE
Rainer John Eichhorn, trading as Sip Bru ("we", "us").
Physical address: 43 St James Road, Ferndale, Randburg, South Africa.
Email: rainerjnreichhorn@icloud.com. WhatsApp / phone: [YOUR NUMBER].

2. USING THE WEBSITE
You must be 18 or older, or have a parent or guardian's permission, to buy from us. Please use the website lawfully. Do not try to interfere with it, copy it, or use it to harm others.

3. PRODUCTS AND COLOURS
We describe and photograph our products as accurately as we can. Colours may look slightly different on different screens. Photos are for illustration. Product sizes are approximate.

4. PRICES AND PAYMENT
- All prices are in South African rand (ZAR). [VAT: PRICES INCLUDE VAT / WE ARE NOT REGISTERED FOR VAT.]
- Delivery costs are shown at checkout before you pay.
- You pay when you place your order, using the payment methods shown at checkout.
- We may correct an obvious pricing error. If we do, we will contact you and you may confirm the order at the correct price or cancel it for a full refund.

5. ORDERS
- When you place an order we send you an email to confirm we received it. The agreement between us is formed when we confirm that your order has been accepted and is being prepared.
- We may decline an order, for example if the item is out of stock or we suspect fraud. If we decline an order you have paid for, we will refund you in full.

6. PRE-ORDERS
Some items are sold as pre-orders. The estimated delivery dates are shown on the product page. You can cancel a pre-order for a full refund any time before it is dispatched.

7. DELIVERY, RETURNS AND REFUNDS
Delivery is covered by our Shipping Policy. Returns, cooling-off, faulty goods and refunds are covered by our Returns, Refunds and Cancellations Policy.

8. SAFE USE
Use your tumbler as intended and follow the care instructions. Take care with hot liquids and supervise children. We do not promise how long a drink stays hot or cold unless we say so on the product page.

9. OUR LIABILITY
To the fullest extent the law allows, we are not liable for indirect or consequential loss, and our total liability for any claim about an order is limited to the price you paid for that order. This does not limit liability that the law does not allow us to limit, including liability for goods that are unsafe or defective, or for intentional or grossly negligent conduct.

10. INTELLECTUAL PROPERTY
The Sip Bru name, logo, text and photos on this website belong to us. You may not copy or use them without our written permission.

11. PRIVACY
We handle your personal information as described in our Privacy Policy.

12. COMPLAINTS AND DISPUTES
Please contact us first at rainerjnreichhorn@icloud.com. If we cannot agree, you may contact the Consumer Goods and Services Ombud (cgso.org.za), the National Consumer Commission (thencc.org.za) or approach the courts.

13. GENERAL
South African law governs these terms. If part of these terms cannot be enforced, the rest still applies. We may update these terms from time to time. The version in force when you placed your order applies to that order.