Shipping policy

SHIPPING POLICY

Last updated: 19 October 2026

Operator: Rainer John Eichhorn, trading as Sip Bru
Physical address: 43 St James Road, Ferndale, Randburg, South Africa
Email: rainerjnreichhorn@icloud.com
WhatsApp / phone: 071 377 4401

1. WHERE WE DELIVER AND HOW
We deliver within South Africa. We do not currently ship outside South Africa.
We deliver with Aramex, using their store-to-door service. Your parcel is collected from our supplier or from us and delivered to the address you give at checkout.

2. HOW LONG DELIVERY TAKES
- Delivery normally takes 10 to 15 days from the day you place your order. The dates shown on the product page and at checkout are our best estimate, not a guarantee.
- This includes the time we need to prepare your order and the courier's delivery time. Remote areas may take longer.
- If we expect a delay, we will email you.
- Delivery dates are estimates and not fixed delivery dates. If we do not deliver within a reasonable time, or by a delivery date that we agreed with you in writing, you may cancel your order for a full refund (section 19 of the Consumer Protection Act). See our Returns, Refunds and Cancellations Policy.

3. PRE-ORDERS
Items sold as pre-orders are ordered from our supplier after you check out. Your estimated delivery dates are shown on the product page. You can cancel a pre-order for a full refund any time before it is dispatched.

4. DELIVERY COSTS
[CHOOSE ONE AND DELETE THE OTHER]
- Delivery costs R[AMOUNT] per order, shown at checkout before you pay.
- Delivery is free on orders over R[AMOUNT]. Otherwise it costs R[AMOUNT], shown at checkout before you pay.

5. TRACKING
When your order is dispatched we email you a tracking number or link, where the courier provides one.

6. YOUR DELIVERY DETAILS
Please check your name, address and phone number at checkout. We cannot be responsible for a delay or a lost parcel if the details you gave us are wrong or incomplete. If a courier cannot reach you, they may contact you or return the parcel to us. We will contact you to arrange another delivery, and you may have to pay for the re-delivery if the failed delivery was caused by wrong details or by you not being available.

7. RECEIVING YOUR PARCEL
Please check the parcel when it arrives. If it is damaged, or if an item is missing, email us within 5 business days with photos so that we can claim from the courier. You keep your rights under the Consumer Protection Act afterwards.

8. DELAYS AND OUR LIABILITY
Delivery is carried out by Aramex and depends on factors we do not control, such as courier capacity, weather, strikes, public holidays, road closures, customs or supplier delays, and other events outside our control. To the fullest extent the law allows, we are not liable for any loss or inconvenience caused by a delay, and we do not pay for costs you may have as a result of a late delivery. This does not limit your right to cancel an order that is not delivered and receive a refund, or any other right that the law does not allow us to limit.

9. LOST OR DELAYED PARCELS
If your parcel has not arrived by the end of the estimated delivery period, email us with your order number. We will trace it. If we cannot deliver it, we will send a replacement or refund you in full.

10. RISK AND OWNERSHIP
The item is at our risk until it is delivered to you. Ownership passes to you when we have received full payment.

11. CONTACT
Email rainerjnreichhorn@icloud.com with your order number for any delivery question.